Who To Call

We’re here to Help

Our homeowner’s association is professionally managed by GrandManors (GM).

The reception desk for the onsite office can be reached at 214-733-5800. Onsite staff are available M-F, 8:30 AM to 5 PM, to respond to queries.

Read ahead for the phone directory related to specific issues and departments.

 

I Have a Question About…

Compliance and Home Improvements

e.g. You need help with your Modification Application or understanding the Modification Design Guidelines, or you’ve received a notice about the maintenance of your yard or fence

 

  • For compliance questions, queries about the Modification Design Guidelines, or issues related to a violation notice, call 214-733-5800 or email STONEB@Ciramail.com to be directed to support staff on our compliance team.
Use of SRCA Amenities

e.g. How to get my Stonebridge Ranch ID, renting a Beach Club pavilion or the Community Room, etc.

My Account

e.g. Billing questions re: annual assessments, refinancing, making a payment; resale certificates; questions about your online account, such as how to reset your password, etc.

Common Area Landscaping Issues

 e.g. Plant beds at a village entrance, common area sprinklers, tree maintenance in an SRCA park, etc.

  • You can report the issue using our easy online Report an Issue form, or by contacting the office staff at 214-733-5800 or STONEB@Ciramail.com (M-F, 8:30 AM to 5 PM).
  • If you spot a broken sprinkler in common area during office hours, please call the onsite office at 214-733-5800 immediately. If it’s after hours, call Courtesy Patrol at 214-794-4945.
Communications

e.g. This website, the Stonebridge Ranch News magazine, SRCA email blasts, etc.

Courtesy Patrol in Common Areas
  • If you witness an after-hours, non-emergency in association-owned common area, call Courtesy Patrol at 214-794-4945.
  • If you spot suspicious activity, call the City of McKinney Non-Emergency Police at 972-547-2700.
  • In the case of an emergency, call 911.
Street Light Outages & Street Parking issues
  • To report street light outages, please contact the electric company directly. Visit the City of McKinney website for more information.
  • For street parking issues, call the City of McKinney Non-Emergency Police at 972-547-2700. The association does not provide enforcement re: street parking issues.
Street Light Outages & Street Parking issues
  • To report street light outages, please contact the electric company directly. Visit the City of McKinney website for more information.
  • For street parking issues, call the City of McKinney Non-Emergency Police at 972-547-2700. The association does not provide enforcement re: street parking issues.
McKinney City Council
  • General inquiries for the McKinney City Council may be directed to 972-547-7501. For more contact phone numbers and information related to the Council, please visit the City’s website.
SRCA Board of Directors or Volunteer Committees
General Inquiries
  • Contact the onsite office at STONEB@Ciramail.com or 214-733-5800.
  • After hours, or if the office is closed, contact the Resident Services Center at 855-947-2636.

onsite Staff Directory

All staff may be reached by emailing STONEB@Ciramail.com or calling during normal business hours at 214-733-5800.

Executive
  • Chris Schappaugh

    Executive Director

  • Lee-Yen Elliott

    Executive Administrator

  • Jane Lopez

    Account Coordinator

  • Janine Lyons

    Administrative Assistant

  • Pamela Perry

    Residential Services Coordinator

  • Lucy Duray

    Financial Manager

Departmental
  • Eric Ortega

    Maintenance Supervisor

  • Susan Spoonemore

    Communications Direcor

  • Connie Baxter

    Lifestyle Director 

  • Gerard Hiddink

    Landscape & Grounds Manager

Compliance

 

  • Eric Adams

    Compliance & ARC Director

  • Gina Alfaro

    Inspector

  • Amy Dearden

    Inspector

  • John Shapiro

    Inspector

  • Amy McAllister

    Modification Coordinator

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