Who To Call

We’re here to Help

Our homeowner’s association is professionally managed by RTI/Community Management Associates, Inc. (CMA).

The main phone line for the onsite office is (214) 733-5800, and onsite staff are available M-F, 8:30 a.m. to 5 p.m.

Read ahead for the phone directory related to specific inquiries and issues.

 

I Have a Question About…

Compliance and Home Improvements

e.g. you’ve received a notice about the maintenance of your yard or fence, or you need help with your Modification Application or understanding the Modification Design Guidelines

Use of SRCA Amenities

e.g. How to get my Stonebridge Ranch ID, renting a pool pavilion or the Community Room, etc.

My Account

e.g. billing questions re: annual assessments, refinancing, making a payment; resale certificates; questions about your online account, such as how to reset your password, etc.

Common Area Landscaping Issues

e.g. plant beds at a village entrance or tree maintenance in an SRCA park

  • Contact Brock Whetstone, Landscape & Grounds Manager, at bwhetstone@cmamanagement.com or 214-733-5813. Alternatively, you can report the issue using our easy online Report an Issue form.
  • If you spot a broken sprinkler in common area during office hours (Monday to Friday, 8:30 a.m. to 5 p.m.), please call the onsite office at 214-733-5800 immediately. If it’s after hours, call Courtesy Patrol at 214-794-4945.
Communications

e.g. the SRCA website, Stonebridge Ranch News magazine, or email blasts

Courtesy Patrol in Common Areas
  • If you witness an after-hours, non-emergency issue in association-owned common area, call Courtesy Patrol at 214-794-4945.
  • If you spot suspicious activity, call the City of McKinney Non-Emergency Police at 972-547-2700.
  • In the case of an emergency, call 911.
Street Light Outages & Street Parking issues
  • To report street light outages, you need to contact the electric company. Visit the City of McKinney website for more information.
  • For street parking issues, call the City of McKinney Non-Emergency Police at 972-547-2700. The association does not provide enforcement re: street parking issues.
McKinney City Council
  • General inquiries for the McKinney City Council may be directed to 972-547-7501. For more contact phone numbers and information related to the Council, please visit the City’s website.
SRCA Board of Directors or Volunteer Committees
General Inquiries

onsite Staff Directory

Executive
Departmental
Compliance
Office & Operations Support
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